This document sets out the rules and conditions governing the use of the CrossBet Malaysia platform. By registering for or using any CrossBet services, you agree to be bound by all terms stated herein. Please read carefully before making any deposit or placing any wager.
Six core principles forming the framework of the terms and conditions governing the use of the CrossBet Malaysia platform
CrossBet only permits individuals aged 18 and above to register and use the platform. Accounts found to have been registered by underage individuals will be terminated immediately and all balances will be forfeited.
Each user is only permitted to hold one active CrossBet account. Registering multiple accounts is a serious violation and may result in the closure of all associated accounts along with the forfeiture of all balances and bonuses.
All deposits and withdrawals are subject to a transparent KYC verification process. CrossBet processes withdrawals fairly in accordance with the established limits and timeframes, with no hidden charges to members.
All CrossBet bonuses and promotions come with rollover requirements that are clearly stated before you claim them. There are no hidden terms that will catch you off guard later — everything is written in plain sight.
CrossBet protects all members' personal information in accordance with strict data protection standards. Your information will not be sold or shared with any third party without your express written consent.
In the event of any dispute, CrossBet provides a clear and fair appeals process. Our dispute resolution team will independently investigate each case and deliver a decision within 7 business days.
Important Note: This document constitutes a binding agreement between you and CrossBet. If you do not agree with any part of it, please discontinue your use of this platform.
Welcome to CrossBet, an online sports betting and casino platform operating in Malaysia. This Terms and Conditions document ("Agreement") is a legally binding contract between you ("User" or "Member") and CrossBet ("Platform", "we", "company").
By accessing, registering for, or using any services provided by CrossBet — including the website, mobile app, and any related services — you hereby confirm that you have read, understood, and agree to be bound by all terms and conditions contained in this document.
Acceptance of these terms takes effect from the first date you access the CrossBet platform, whether or not you create an account. If you do not agree with any part of these terms, you must immediately cease use of the CrossBet platform.
⚠️ Important Notice: These Terms and Conditions are subject to amendment from time to time. It is your responsibility to review this document periodically. Continued use of the CrossBet platform following any changes constitutes acceptance of the amended terms.
CrossBet enforces strict eligibility requirements to ensure the platform is used responsibly and in accordance with applicable laws. To register and use CrossBet's services, you must meet all of the following conditions:
CrossBet reserves the right to reject any registration application or close an existing account if the above eligibility requirements are found to be unmet, without any obligation to provide detailed reasons.
The CrossBet account registration process is designed to ensure the security and integrity of the platform for all members. During registration, you are required to provide accurate personal information including your full name as on your identity card, an active phone number, a valid email address, and your Malaysian bank account details.
CrossBet conducts a Know Your Customer (KYC) process as part of our compliance procedures. KYC verification is required before your first withdrawal is processed and also when cumulative withdrawal amounts exceed certain thresholds. Documents typically required for KYC include:
CrossBet will process KYC documents within 1–3 business days. All submitted documents are stored with full encryption and will not be shared with third parties without your consent. Accounts that fail to complete KYC within the stipulated period may be temporarily restricted.
Document Security: All KYC documents submitted to CrossBet are protected with 256-bit SSL encryption and stored on secure servers that comply with international data protection standards. Your documents are safe with us.
CrossBet supports a variety of deposit methods popular among Malaysian users. All deposits must be made using a payment method registered in the member's own name — third-party deposits are not accepted and will be returned.
Deposit methods supported by CrossBet include FPX bank transfer, DuitNow QR, Touch 'n Go eWallet, GrabPay, and other e-wallet methods listed on the platform. Deposits are typically credited to your CrossBet account within 5 minutes after payment confirmation is received from the payment service provider.
CrossBet reserves the right to suspend or investigate any deposit that raises suspicion of fraudulent activity or money laundering. In such cases, proof of source of funds may be required before the deposit is credited or before a withdrawal is permitted.
CrossBet is committed to processing all valid withdrawals promptly and transparently. Withdrawals are only permitted to a bank account or e-wallet registered in the same member's name and that has passed KYC verification.
CrossBet withdrawal processing times are as follows:
The minimum withdrawal is RM30 for bank transfers and RM20 for e-wallets. CrossBet reserves the right to suspend withdrawals for accounts under investigation, accounts with unfulfilled rollover bonus requirements, or accounts showing betting patterns inconsistent with normal platform usage.
⚠️ Attention: Any withdrawal attempt involving suspicious activity, use of third-party payment methods, or linked to multiple accounts will be placed on hold until the investigation is complete. CrossBet reserves the right to forfeit funds involved in fraudulent activity.
CrossBet offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to rollover requirements clearly stated on the relevant promotions page before you choose to claim them.
The general principles applicable to all CrossBet bonuses and promotions are as follows:
CrossBet reserves the right to modify, suspend, or terminate any promotion at any time without prior notice in the event of exceptional circumstances or widespread abuse. CrossBet's decisions regarding bonuses and promotions are final.
All betting activities on CrossBet are subject to the gaming and wagering rules set by CrossBet and the relevant game providers. By placing any bet on the CrossBet platform, you acknowledge that you understand and accept the financial risks involved.
To ensure a fair and safe gaming environment for all members, CrossBet strictly prohibits the following activities on our platform:
CrossBet employs a sophisticated monitoring system that operates 24 hours a day to detect suspicious activity. Accounts confirmed to be involved in any of the above behaviours will be closed immediately, all balances will be forfeited, and the relevant case may be referred to the appropriate authorities.
CrossBet reserves the right to suspend or close any member account for reasonable cause, including but not limited to terms violations, suspicious activity, or at the request of authorities. In most cases, CrossBet will provide advance notice before an account closure is carried out, except in situations requiring immediate action.
CrossBet provides the betting platform "as is" and makes no guarantee that the service will always be available without interruption. While we strive to maintain 99.9% uptime, unavoidable technical disruptions may occur from time to time.
CrossBet is not liable for any indirect losses, loss of profits, or lost betting opportunities arising from technical disruptions, internet connectivity issues on the user's end, or external factors beyond CrossBet's reasonable control.
In all circumstances, CrossBet's maximum liability to any member is limited to the total funds held in that member's CrossBet account at the time of the incident giving rise to the liability claim.
Responsible Gaming: CrossBet encourages all members to play responsibly. If you feel your betting activity is becoming a problem, please visit our Responsible Gaming us for assistance and self-management tools.
CrossBet reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Significant amendments will be communicated to members via their registered email or in-app notification at least 7 days before taking effect, except for changes required immediately for legal or security reasons.
It is your responsibility as a member to review this Terms and Conditions page periodically to ensure you are always aware of the latest applicable terms. The most recent update date is always displayed at the top of this document for your reference.
Continued use of the CrossBet platform after the effective date of any amendment constitutes your full acceptance of the revised terms. If you do not agree with the amendment, you must cease using the platform and may request account closure in accordance with the procedure set out in Section 9.
If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or any aspect of CrossBet's services, our team is ready to assist you through the various communication channels available 24 hours a day.
For enquiries related to Terms and Conditions, your account, or betting disputes, you may contact the CrossBet support team via live chat within the platform or through our official email. Our Malay-speaking support team will respond within 30 minutes for live chat and within 24 hours for email enquiries.
For more complex disputes, CrossBet provides a formal appeals process involving a review by an independent dispute resolution team. This process may take up to 7 working days, and the final decision will be communicated in writing to the member. Decisions made following the formal appeals process are final and binding on both parties.
Support Email: [email protected] | Response Time: Live Chat < 30 mins | Email < 24 hours
CrossBet operates with full transparency — our terms are clear, our payouts are timely, and our support is always available. Register today and experience the difference yourself.